Delete your account · Blitzia Ball

01In the game (immediate)

This is the fastest way: your account is deleted from the server right away.

Open Blitzia Ball with an Internet connection.
Go to SETTINGS (AJUSTES) and tap ACCOUNT (CUENTA).
Tap DELETE ACCOUNT (BORRAR CUENTA) and confirm both times the game asks.
Done: the account and its data are removed from the server and the game returns to the start screen. If you then uninstall the game, the data stored on the phone is removed as well.

Changed phones or uninstalled the game?

If you linked your account with Google Play Games, install the game, tap I HAVE AN ACCOUNT (YA TENGO CUENTA) on the title screen, sign in with Google Play Games and delete it from Settings as explained above. If you can't, use the email request.

02Without the game: request by email

If you cannot get into the game, ask us to delete your account by writing to soporte@blitziaball.com with the subject “Account deletion request – Blitzia Ball”. This form prepares the email for you: it does not send anything by itself; your email app will open so you can review and send it.

To protect your account, we will check that you own it before deleting it (we may ask for more details). We will reply within 30 days at most and, once verified, delete it within 30 days and confirm by email.

03What is deleted

When you delete your account, we permanently remove:

your account and player ID, your device identifiers, the Google Play Games link and all your sessions;
your profile: player name, avatar, date of your last name change, nation, year and month of birth and age band;
your progress: cards, packs, virtual currency and items, trophies, division, missions and rewards;
your cloud save and its previous versions;
your match history (with the mode each match was played in) and in-game-currency purchase history, the reward codes you redeemed and the squad used in duels;
your friendships (also from your friends' lists), your club membership (if you were the leader, the club passes to another member or is disbanded), your club chat messages, your usage statistics and the feedback and support requests you sent from the game.

In matches other players played against you, the result stays in their history, but without any data that identifies you.

Your player name becomes available to others. Everything you had in the game, including purchases, is lost and cannot be recovered or refunded.

The images you created with SHARE (COMPARTIR) have never been on our servers: they are on your phone (in the gallery, Pictures/BlitziaBall folder) and in the apps you shared them with, and you delete them there.

04What is kept and for how long

Data	Why	Period
Backups	Disaster recovery. Not used for anything else.	Up to 30 days, until overwritten.
Technical logs (IP) and anti-abuse IP fingerprints (for example, from failed code redemption attempts)	Server security.	Up to 30 days.
The record of each real-money purchase (product and quantity, what was delivered, dates, order ID and Google purchase token, and whether it was refunded or voided)	Accounting and tax obligations, handling claims and refunds and preventing the same purchase from being redeemed twice. Kept unlinked from your profile (without your player ID) and restricted.	The period required by accounting and tax law (in Spain, generally up to 6 years).
Requests sent from the website or by email	To help you and improve the game. They are not linked to your account; you can ask us to delete them.	Up to 24 months after they are closed.
Chat reports involving you (made by you or about one of your messages)	To handle the report and, if necessary, pass it to the authorities. Your player ID is removed; the copy of the reported message and its context remain.	Up to 12 months after it is resolved.
Your deletion request and our reply	To prove we handled it.	Up to 3 years.

Google keeps its own records of your Google Play purchases, your Google Play Games account and AdMob ads according to its privacy policy; you can manage them from your Google account. You can reset or delete your phone's advertising ID in the Android settings.

05Delete only some data

If you want us to delete only part of your data without deleting the account (for example, your club chat messages, your usage statistics or the requests you sent us), email soporte@blitziaball.com with your player ID saying what you want deleted. We will do it within 30 days of confirming the account is yours.

Some things you can do yourself in the game, without writing to us: stop sharing usage statistics in SETTINGS (AJUSTES)›SHARE USAGE STATISTICS (COMPARTIR ESTADÍSTICAS DE USO) (any statistics waiting to be sent are deleted too), change your choice about personalised ads in SETTINGS (AJUSTES)›PRIVACY & LEGAL (PRIVACIDAD Y LEGAL)›AD PRIVACY (PRIVACIDAD DE ANUNCIOS), change your player name or avatar from your profile, and mute other players in chat.