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Families

Guide for families

Blitzia Ball is an arcade football game for players aged 13 and over. Here, in a few lines, is what data we ask for, how we look after the chat and what you can set up at home.

Last updated: 2026-10-09Version 2Translation · the Spanish version prevails
Contents
  1. Minimum age: 13
  2. Notice for families (13 to 15)
  3. Club chat: report and mute
  4. Statistics and ads
  5. Purchases and packs
  6. Data and how to delete it
  7. Contact

01Minimum age: 13

The first time the game is opened we ask for the date of birth, with no date pre-filled (it has to be chosen).

  • If the date shows the player is under 13, the game shows the screen “Blitzia Ball is for players aged 13 and over” and does not let them play. We neither store nor send that date: the phone only remembers for 24 hours that this step is locked, so going back and entering another year is not enough.
  • If the date was entered by mistake, it can be corrected after those 24 hours or by writing to us.
  • From 13 onwards we only store the year and month, never the day, and the resulting age band (13-15, 16-17 or 18+).
At 13, with permission

In Spain, children under 14 need permission from their parent or guardian to use a service like this. If your child is 13, go through this guide together before they start.

02Notice for families (13 to 15)

If the date shows an age between 13 and 15, the game shows a “Notice for your family” screen with the key points of this guide and asks the player to show it to their parent or guardian before continuing. It appears only once.

03Club chat: report and mute

Clubs have a text chat between their members (30 at most). To keep it safe:

  • Automatic filter for offensive words in chat and in names. No filter is perfect, so in addition:
  • Report: tapping any message from someone else shows REPORT (DENUNCIAR). You choose the reason (harassment, hate, sexual content, asking for personal details or to meet, spam, cheating or other) and can add details. We keep a copy of the message and the previous ones and a person reviews it. We never tell anyone who reported them.
  • Mute: from the same place you can MUTE (SILENCIAR) a player: their messages are no longer shown on that phone (they are not told). It can be undone in MUTED (SILENCIADOS), at the top of the chat.
  • The game does not ask for a real name, phone number, email or location, and there are no private messages, voice or photos.
Talk about it at home

Never share a real name, where you live, your school, phone number or other social accounts in chat, and never arrange to meet anyone. If someone asks for that or makes them feel bad, they should report it and tell you. In an emergency, call 112.

04Statistics and ads

  • Under 16, the game does not collect usage statistics and they cannot be turned on.
  • From 16, the game asks the first time whether to share them (YES or NO, neither pre-selected) and it can be changed in SETTINGS (AJUSTES)›SHARE USAGE STATISTICS (COMPARTIR ESTADÍSTICAS DE USO).
  • The game has optional rewarded videos from Google AdMob: they only play if the player taps to watch one in exchange for an in-game reward, and they never interrupt a match (no banners and no mandatory videos).
  • Under 16, the game tells Google the player is a minor: ads are never personalised, no consent is asked for them and their content is limited, at most, to suitable with parental guidance (PG).
  • From 16, in Europe Google asks whether personalised ads are accepted (with “Consent”, “Do not consent” and “Manage options”), and the choice can be changed in SETTINGS (AJUSTES)›PRIVACY & LEGAL (PRIVACIDAD Y LEGAL)›AD PRIVACY (PRIVACIDAD DE ANUNCIOS). In the Android settings you can also delete the phone's advertising ID.

05Purchases and packs

  • Blitzia Ball is free. Real-money purchases (crystal packs and the premium Tide Pass) are optional and are paid through Google Play: with Google Family Link or by turning on purchase authentication in Google Play's settings, every purchase will need your approval or password.
  • Some card packs have random contents: the game shows their odds before you buy or open them, and they are the same for everyone.

06Data and how to delete it

What data we process, why and for how long is in the Privacy Policy. The account can be deleted instantly in the game (SETTINGS (AJUSTES)›ACCOUNT (CUENTA)›DELETE ACCOUNT (BORRAR CUENTA)) or as explained in Delete your account.

As a parent or guardian you can ask us to see, correct (for example, a wrong date of birth) or delete the data of a child under 14. If you believe a child under 13 is playing, write to us and we will delete the account.

07Contact

For any question: soporte@blitziaball.com or via Support. If you have it, include the player ID (in the game: SETTINGS (AJUSTES)›ACCOUNT (CUENTA)›ID).