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Terms

Terms of Service

The rules for playing Blitzia Ball and using its online services.

Last updated: 2026-10-09Version 5Translation · the Spanish version prevails
Contents
  1. Who we are and acceptance
  2. The service
  3. Licence
  4. Your account
  5. Player conduct and content
  6. Moderation and content reports
  7. Virtual currency and purchases
  8. Random content (packs)
  9. Reward codes
  10. Fair play: no cheating
  11. Suspension and termination
  12. Intellectual property
  13. Warranties and liability
  14. Privacy
  15. Changes to the game and these terms
  16. Governing law and complaints
  17. Contact

01Who we are and acceptance

These Terms govern your use of the game Blitzia Ball and its online services (the “Service”), provided by Ruben Alvarez Moreno, tax ID (NIF) 08899509G, with address at Calle Madres Agustinas, 36, 06340 Fregenal de la Sierra (Badajoz), España (“we”). Contact: soporte@blitziaball.com.

By accepting these Terms in the game and using the Service, you enter into a contract with us. If you do not agree, do not use the Service. You can view, save and print these Terms on this page at any time.

Blitzia Ball is for players aged 13 and over: if you are younger, you may not use the Service (the game does not let you past the date of birth). If you are a minor, your parent or legal guardian must read and accept these Terms on your behalf and supervise your use of the game (real-money purchases are only for players aged 18 or over: the game does not let minors make them); if you are under 14, you also need their permission for us to process your data (see the Privacy Policy).

Purchases are made through Google Play, so Google Play's terms also apply. Google is not a party to this contract.

02The service

Blitzia Ball is a free game with optional in-app purchases, some of them with random contents (card packs), and with optional rewarded videos from Google AdMob, which only play if you tap to watch one (how their data is handled is explained in the Privacy Policy). The game is currently available in Spanish and runs on the Android devices listed on its Google Play page. The modes against the computer can be played offline, but some features (saving your progress on the server, leagues, duels, friends, clubs, codes and purchases) require an Internet connection. We may release updates and you may sometimes need to install the latest version to keep playing online.

Our YouTube channel. We publish videos of the game on YouTube using the YouTube API Services. By watching or interacting with our videos on YouTube, you agree to the YouTube Terms of Service, and Google processes your data under its Privacy Policy.

03Licence

We grant you a personal, limited, non-exclusive, non-transferable and revocable licence to install and use the game on your devices for personal, non-commercial purposes in accordance with these Terms. You may not:

  • copy, modify, distribute, sell or rent the game or parts of it;
  • decompile or reverse engineer it, except where the law expressly allows;
  • use the game commercially (for example, selling accounts, items or “boosting” services) without our written permission.

You may record and stream your games (for example, in videos or live streams), even if you monetise them on those platforms, as long as you do not suggest that we made them and do not show content that breaks these Terms.

04Your account

  • When you open the game, a guest account linked to your device is created. If you lose or reset your phone without linking it, you may lose it: we recommend linking it with Google Play Games (SETTINGS (AJUSTES)›ACCOUNT (CUENTA)).
  • Your game is saved on our servers. If you play with the same account on two phones and the saves differ, the game will ask you which one to keep.
  • You are responsible for what happens in your account and for protecting access to your device and your Google account.
  • Your account is personal: you may not sell, transfer or share it, or use someone else's.
  • Your player name must not be offensive, impersonate another person or us, or infringe third-party rights. We may change a name that breaks these rules.
  • Your player name and your avatar (which can only be one of your cards) are public to other players. You can change your name; after the first change, at most once every 7 days.
  • You can delete your account whenever you want (how). It is permanent: you will lose your progress and everything you own in the game.

05Player conduct and content

Play with respect. In chat, player and club names and any other social feature, you may not post content that is illegal, harassing, threatening, discriminatory, sexual, violent or that invades other people's privacy, nor advertising or spam, nor ask for or share personal data (yours or anyone else's), nor try to meet other players outside the game or contact them by other means if they are minors.

You keep ownership of what you write, but you give us a free permission to show it to other players in the game as long as needed for the Service.

06Moderation and content reports

  • Automatic filters: chat, player names and club names go through automatic filters that mask or reject offensive words and disallowed names. The filters are not perfect and can err both ways.
  • Reporting in chat: in your club chat, tap the message and press REPORT (DENUNCIAR), choose the reason and, if you like, add details. We keep a copy of the message and the previous ones to review it, and we never tell the author who reported them.
  • Muting: from the same place you can MUTE (SILENCIAR) any player: you will stop seeing their messages on your phone (they are not told) and you can undo it in MUTED (SILENCIADOS).
  • Other reports: if you see illegal content or content that breaks these Terms outside chat (for example, a name), tell us via SETTINGS (AJUSTES)›FEEDBACK AND HELP (SUGERENCIAS Y AYUDA), Support or by email at soporte@blitziaball.com, giving the player or club name, what happened and why you believe it is illegal or inappropriate. A person reviews every report diligently and objectively, and we will tell you what we decided if you left an email.
  • Measures: depending on seriousness, we may hide or delete the content, change a name, restrict chat or suspend the account (see section 11). We will explain the reason for the measure and the rule it is based on, unless the law or security prevents it.
  • Appeals: you can ask us, free of charge, to review a moderation decision (whether it affects you or you made the report) by writing to soporte@blitziaball.com within 6 months. You can also go to court.
  • Point of contact: for users and authorities (including notices under Regulation (EU) 2022/2065, the Digital Services Act), the email soporte@blitziaball.com, in Spanish or English.

07Virtual currency and purchases

  • The game uses virtual currency and items: pearls (earned by playing), crystals (earned by playing or bought), cards, packs, kits and others. What you obtain is a licence to use them in the game, not property, without prejudice to your consumer rights.
  • Virtual currency and items have no real-money value, cannot be exchanged for money or for goods or services outside the game, and cannot be transferred to other accounts or sold, except through features the game itself offers (for example, card donations within a club, which are free). They do not expire while your account and the Service exist.
  • Products: before you buy, the game shows what each product includes and its final price. Some have their own conditions, shown on their card: for example, the Starter Pack can be bought only once per account and for a limited time, and the premium Tide Pass (Pase de Mareas) unlocks the premium rewards of the current season (those for levels you already reached and those you reach until that season ends; it does not carry over to the next one).
  • Price and payment: Google Play shows the final price in your currency, taxes included, before you confirm. Payment is processed by Google. You receive the confirmation of each purchase by email (from Google Play) and can also see it in SHOP (TIENDA)›MY PURCHASES (MIS COMPRAS).
  • Delivery: what you buy is delivered to your account as soon as Google confirms the payment. If the payment is pending, you will receive it when it completes.
  • Right of withdrawal: digital content purchases are delivered immediately. Before you pay, the game asks you to expressly consent to delivery starting at that moment and to acknowledge that you therefore lose the 14-day right of withdrawal (Article 16(m) of Directive 2011/83/EU and Article 103(m) of the Spanish consumer protection law). The purchase confirmation records that consent.
  • Refunds: apart from the above, purchases are non-refundable, except where required by law or provided for in Google Play's refund policies (you can ask Google from your order history). If something you bought does not arrive or does not work, write to us: we will fix it or refund you, as appropriate.
  • Refunded or voided purchases: if Google refunds or voids a purchase (including through a chargeback), we will remove what was delivered from your account: the crystals from that purchase, at most down to a zero balance, or the premium Tide Pass for that season, which will be locked again (rewards you already claimed are not taken back).
  • If you are a minor, ask your parent or guardian before buying. We recommend that your family turns on purchase authentication in Google Play.

08Random content (packs)

  • Packs contain random cards. You get them by playing (for example, by winning matches) or in the Shop, with pearls or crystals.
  • Before you buy or open a pack, the game shows the odds of getting each rarity, the number of cards and any guarantees (for example, a minimum rarity or a guaranteed Legendary after a number of openings without one).
  • The odds are the same for all players: they do not depend on how much you have spent or how you play. The result is decided on the server when the pack is opened. Some packs also have a small chance of containing a Mythic card, which you will also see before you buy or open them.
  • If we change a pack's odds, you will see it in the game before you buy or open it.
  • What you get from a pack, like all virtual currency and items, has no real-money value, cannot be exchanged for money or sold, and there is no marketplace between players.

09Reward codes

From time to time we publish reward codes (for example, on our social media or website) that can be redeemed in SETTINGS (AJUSTES)›REDEEM CODE (CANJEAR CÓDIGO) or in the Shop. These conditions apply, in addition to any we state when publishing each code:

  • They are free: no purchase is needed to use them.
  • Each code states its reward and may have a start and end date (Spanish mainland time unless stated otherwise), a maximum number of redemptions overall (first come, first served until used up) and be limited to new or existing accounts.
  • A code can be redeemed once per account, with an Internet connection. The reward is delivered to your account at once or waits for you in the Hub.
  • Codes and their rewards cannot be sold, exchanged for money or transferred. A code obtained or used fraudulently (for example, with multiple accounts or by guessing codes) may be voided, and we may remove what was obtained with it.
  • To prevent abuse, we limit the number of failed attempts; if you exceed it, you will have to wait a while.
  • We may deactivate a code early if it was published by mistake or is being abused. We do not replace expired or used-up codes. If a valid code does not work because of a fault on our side, write to us.

10Fair play: no cheating

To keep the game fair for everyone, you may not:

  • use cheats, third-party programs or apps, bots, macros or modified versions of the game;
  • exploit bugs instead of reporting them, or tamper with your device clock or communications with the server;
  • create or use multiple accounts to farm rewards or gain advantages, or fix matches;
  • attack, overload or try to gain unauthorised access to our servers or other players' accounts.

The server validates game results and operations and may void impossible ones.

11Suspension and termination

If you break these Terms, we may, in proportion to the seriousness: warn you, remove anything obtained improperly, restrict features (such as chat), suspend your account temporarily or, in serious or repeated cases, close it permanently. A person decides; we will tell you in the game with the reason, unless the law or security prevents it, and you may ask us to review the decision by writing to soporte@blitziaball.com.

If we decide to shut down the Service, we will give you at least 30 days' notice in the game and on this website and stop selling virtual currency and paid products from that notice. Until the shutdown you can keep using what you have.

Refund if we shut down: we will refund the real-money purchases (virtual currency and paid products) you made in the 30 days before the shutdown notice, even if you have already used what you bought. We will do it through Google Play, to the same payment method and without you having to ask; if in any case that is not possible, the shutdown notice will explain how to request it, with a deadline no earlier than the shutdown date. This does not limit any other rights you have by law.

12Intellectual property

The game and all its content (code, graphics, characters, cards, music, text, the “Blitzia Ball” brand and logos) belong to Ruben Alvarez Moreno or its licensors and are protected by intellectual and industrial property laws. These Terms do not transfer any rights to you other than the licence described above.

13Warranties and liability

We work to keep the game running well and available, but there may be interruptions for maintenance, updates or reasons beyond our control. As a consumer, you have the statutory warranty rights for digital content and services (Spanish consumer protection law), and these Terms do not limit them: if content you bought does not conform to the contract, you can ask us to bring it into conformity and, if that is not possible or we do not do it within a reasonable time, a price reduction or termination of the contract.

To the extent permitted by law, we are not liable for indirect damage or for losses caused by events not attributable to us (for example, losing a device with an unlinked guest account, failures of your connection or of third-party services). Nothing in these Terms limits our liability for wilful misconduct or gross negligence, for death or personal injury, or any right that cannot be limited under applicable law.

14Privacy

We process your personal data as explained in the Privacy Policy.

15Changes to the game and these terms

We may update the game to fix bugs, keep it secure, adapt it to the law or to new devices, balance gameplay or add content. These changes cost you nothing. If a change negatively affects content you paid for in more than a minor way, we will tell you in advance and, if you disagree, you may terminate the contract for that content within the following 30 days and we will refund the proportional part, as the law provides. We will never take away, without reason, content you paid for.

We may change these Terms to reflect changes to the Service or the law. For significant changes, we will notify you in the game with reasonable notice and, where needed, ask you to accept them again. If you do not agree, you can stop using the Service and delete your account.

16Governing law and complaints

These Terms are governed by Spanish law. If you are a consumer residing in the European Union, you also keep the protection of the mandatory rules of your country of residence and may bring proceedings in the courts of your domicile.

Before making a complaint, write to us: we will try to solve it and reply as soon as possible (within one month at most). You can also contact consumer arbitration boards or the consumer authorities where you live.

If any clause is void, the rest remains valid. If there are differences between the Spanish version and translations, the Spanish version prevails, unless the law guarantees you otherwise.

17Contact

Ruben Alvarez Moreno · Tax ID (NIF) 08899509G · Calle Madres Agustinas, 36, 06340 Fregenal de la Sierra (Badajoz), España · soporte@blitziaball.com