Support
Need help?
We're here to help with your account, your purchases or any problem in the game, and to hear your ideas.
01Send us your feedback
An idea for the game, a bug, or a problem with your account or a purchase? Tell us here: we read everything.
Thank you! We read everything.
We have received your message. If you left your email, we will reply there.
Reference:
02Prefer email?
Send an email to soporte@blitziaball.com. To help us help you faster, include:
- your player ID (in the game: SETTINGS (AJUSTES)›ACCOUNT (CUENTA)›ID›COPY (COPIAR));
- your phone model and the game version;
- what happened, when and, if possible, a screenshot.
We reply as soon as we can, usually within a few working days. We will never ask for passwords or payment details.
03How can we help?
Don't lose your progress
Link your account with Google Play Games in SETTINGS › ACCOUNT. On a new phone, tap I HAVE AN ACCOUNT on the title screen.
A purchase didn't arrive
Close and reopen the game while online. If it still hasn't arrived, email us with the order number (GPA.…) from your Google Play receipt.
Report a player or illegal content
In your club chat: tap the message › REPORT (and MUTE if you don't want to see their messages). For anything else, from SETTINGS › FEEDBACK AND HELP or here: their player name, their club if you know it, what happened and a screenshot. A person reviews every report.
Families
Minimum age, chat, statistics and purchases: the essentials for parents and guardians.
Read the guide →Privacy and your data
Access, correction or a copy of your data: the Privacy Policy explains how.
See →Delete your account
Instantly in the game, or by email if you can't get in.
See how →Update or maintenance
If the game asks you to update, install the latest version from Google Play. During maintenance you can keep playing offline.
04Refunds
Payments are handled by Google Play. You can request a refund from Google in your Google Play order history under its refund policy. If the problem is with the game (for example, you did not receive what you bought or it does not work), write to us with the order number (GPA.…) and we will fix it or refund you. If Google refunds a purchase, we will remove whatever remains of it from your account (see the Terms). Your consumer rights are not affected.